Privacy Policy
When you create an account with us, you're trusting us with personal information that matters. We take that responsibility seriously, and this policy explains exactly what we collect, why we collect it, and what control you have over it. Everything here reflects our obligations under the General Data Protection Regulation (GDPR) as it applies to our operations.
We are iWild, operating under licence from the Curaçao Gaming Authority (CGA), licence number OGL/2024/758/0228. This policy applies to all players who register with us, regardless of where you access our platform from.
1. Nature and scope of personal data collected
To open and maintain your account, we collect a range of personal data. Some of this comes directly from you during registration, while other data is generated automatically as you use our platform.
We collect this because gambling regulation requires us to verify who our players are and to keep accurate records of account activity. Without this information, we simply couldn't offer you a secure, compliant service.
- Identity details such as full name, date of birth, and residential address
- Contact information including phone number
- Payment and banking details used for deposits and withdrawals
- Government-issued identification documents for verification purposes
- Account activity, including login history, game play, and transaction records
- Technical data such as IP address, device type, and browser information
- Communication records from customer support interactions
2. Purposes and objectives of data processing
Your data isn't collected for no reason. Every piece of information we hold serves a specific purpose, and we process it under clear legal bases including contract performance, legal obligation, and legitimate interest.
We process personal data in accordance with these principles to run our platform safely and lawfully. This means we don't collect more than we need, and we don't use your data for purposes you haven't been told about.
- Verifying your identity and age before allowing account access
- Processing deposits, withdrawals, and other financial transactions
- Detecting and preventing fraud, money laundering, and underage gambling
- Providing customer support and responding to your enquiries
- Meeting regulatory and reporting obligations under applicable law
- Sending account-related notifications and, where permitted, marketing communications
- Improving our games, platform performance, and overall player experience
3. Security measures and technical integrity
We want to be clear about how seriously we treat data security. Our systems use encryption, firewalls, and access controls designed to protect your information from unauthorised access, loss, or misuse.
Our commitment extends to regular reviews of our technical safeguards. Staff access to personal data is restricted on a need-to-know basis, and all financial transactions pass through secure, monitored channels. No system is perfect, but we work continuously to reduce risk and respond quickly if something goes wrong.
4. Sharing information with third parties
We don't sell your personal data. There are, however, certain circumstances where sharing information is necessary to run our platform or meet our legal obligations.
Our obligations under GDPR mean that any third party we work with must handle your data under equivalent protection standards, usually formalised through data processing agreements.
- Payment processors and banking partners for transaction handling
- Identity verification and anti-fraud service providers
- Regulatory bodies and law enforcement where legally required
- IT infrastructure and cloud hosting providers
- Marketing and analytics partners, where you've given consent
5. Cookie management and similar technologies
Every time you visit our platform, cookies and similar technologies help us remember your preferences, keep you logged in securely, and understand how our site performs. Some cookies are essential for the platform to function; others support analytics and personalisation.
You have full control over non-essential cookies through your browser settings or our cookie preference tools. Disabling certain cookies may affect how some features work, but it won't prevent you from using core account functions.
6. Data retention period
We don't keep personal data indefinitely. Retention periods are set according to legal, regulatory, and operational requirements.
Account and transaction records are typically retained for a minimum period required by anti-money laundering regulations, often several years after account closure. Once retention obligations expire, data is securely deleted or anonymised, unless a longer period is required for an ongoing legal matter.
7. User rights over their data
Your data belongs to you, and GDPR gives you specific rights over how it's used. We respect these rights and have processes in place to handle your requests promptly.
If you want to exercise any of these rights, you can contact our team directly through your account or our support channels. We'll respond within the timeframes required by law.
- Right of access to the personal data we hold about you
- Right to rectification of inaccurate or incomplete data
- Right to erasure, sometimes known as the right to be forgotten
- Right to object to certain types of processing
- Right to data portability, allowing you to receive your data in a usable format
8. International data transfers
As required by United Kingdom data protection law, we take extra care when personal data is transferred outside the UK or European Economic Area.
Where this happens, we rely on recognised safeguards such as standard contractual clauses or adequacy decisions to ensure your data remains protected to a comparable standard, no matter where it's processed.
9. Privacy policy updates
This policy isn't fixed in stone. We may update it from time to time to reflect changes in our practices, technology, or legal requirements.
When we make material changes, we'll notify you through your account or by other appropriate means. We'd encourage you to review this page periodically so you're always aware of how your data is handled.
10. Contact information
If you have questions about this policy, how your data is used, or you'd like to exercise any of your rights, our support team is available through the contact options provided within your account.
We aim to handle every privacy-related enquiry with care and within the response times set out under applicable data protection law.
Responsible gambling
Gambling should always stay enjoyable. If you feel it's becoming a problem, free and confidential support is available through the National Gambling Helpline on 0808 8020 133. Please gamble responsibly and only with what you can afford to lose.
Our platform is intended for players aged 18 and over only.