Terms and Conditions
These Terms and Conditions govern your use of our services at iWild. By creating an account with us, you accept these terms in full. If you do not agree with any part of this document, we ask that you refrain from using our platform.
We operate under a licence issued by the Curaçao Gaming Authority (CGA), Licence No. OGL/2024/758/0228. This authorisation permits us to offer casino games and related services to players in permitted jurisdictions, including the United Kingdom, subject to the conditions set out below.
1. General information and legal agreement
This document forms a binding agreement between you and iWild. Access to our services requires acceptance of these terms, and continued use of your account constitutes ongoing agreement to any updates we publish.
We reserve the right to amend these terms at any time. Material changes will be communicated through our platform, and we expect players to review this page periodically. Your responsibility is to stay informed of current terms before placing wagers or making deposits.
2. Account opening and eligibility
You must be at least 18 years old to register an account with us. Players must also reside in a jurisdiction where online gambling is lawful and must not be located in a restricted territory.
Each individual is permitted one account only. We require accurate and complete information at registration, including full legal name, date of birth, and residential address. Duplicate accounts, accounts opened using false information, or accounts registered on behalf of a third party will be closed, and associated funds may be forfeited.
- Minimum age of 18 years
- One account per person, household, or IP address
- Accurate personal and payment details required
3. KYC and identity verification
We are required to verify the identity of our players under applicable gambling and anti-money laundering regulations. This process protects both our platform and our players from fraud.
Verification typically involves submitting a government-issued photo identification document, proof of address dated within the last three months, and in some cases, proof of payment method ownership. We may request this documentation at any stage, not only at withdrawal. Delays in providing requested documents may result in withdrawal holds or temporary account restrictions until checks are completed.
4. Account security and password confidentiality
You are responsible for maintaining the confidentiality of your login credentials. We advise against sharing your password with anyone, including friends or family members.
Any activity conducted through your account will be treated as authorised by you, regardless of who performed it. If you suspect unauthorised access, contact our support team immediately so we can investigate and secure your account. We are not liable for losses arising from compromised credentials where reasonable security practices were not followed on your part.
5. Deposits and account funding
Deposits must be made using payment methods registered in your own name. We do not accept third-party payments under any circumstances.
Minimum and maximum deposit limits apply and are displayed within your account cashier. Processing times vary depending on the payment provider selected. We reserve the right to decline or reverse deposits where fraud, chargeback risk, or payment irregularities are suspected, and we may request supporting documentation to confirm the legitimacy of a transaction.
6. Withdrawal procedures and verification
Withdrawals are subject to successful completion of identity verification. Requests are typically processed within a stated timeframe, though this may extend during periods of high demand or additional compliance review.
Funds must generally be withdrawn using the same method used for deposit, where this is technically possible. Where this is not possible, we reserve the right to request alternative verified payment details. Any wagering requirements attached to bonus funds must be met before withdrawal is permitted, and withdrawal requests involving unresolved bonus terms may be delayed pending review.
7. Bonus rules and wagering requirements
Promotional offers are subject to specific terms published alongside each bonus. Wagering requirements must be completed within the stated validity period, and game contribution percentages vary by title.
We reserve the right to void bonus winnings where bonus abuse is identified. This includes but is not limited to multiple account registration, use of prohibited betting patterns such as low-risk wagering strategies, and coordinated play between linked accounts. Players found engaging in such conduct may have bonus funds removed and, in serious cases, their account restricted.
- Wagering requirements must be met within the stated validity window
- Game contribution rates differ by category
- Bonus abuse may result in forfeiture of winnings and account restrictions
8. Inactive and dormant accounts
Accounts with no login activity for an extended period, typically twelve months, are classified as dormant. We reserve the right to apply a dormancy fee to accounts holding a balance, as outlined within our account policies.
We will attempt to notify players before dormancy fees are applied, using the contact details held on file. Reactivation can usually be achieved by logging in and, where required, completing any outstanding verification steps.
9. Game fairness and RNG systems
All games offered on our platform use certified random number generator technology to determine outcomes. This ensures that results are statistically random and not influenced by previous outcomes or player history.
Return to player percentages are published where available for individual titles. We do not guarantee specific winning outcomes, and gambling inherently involves financial risk. Game software is supplied by licensed third-party providers whose systems are subject to independent testing standards.
10. Prohibited conduct and fraudulent activity
Players must not engage in any activity designed to exploit, manipulate, or defraud our platform. This includes use of bots, automated betting scripts, or software designed to gain unfair advantage in any game.
Collusion between players, chip dumping in applicable game formats, and exploitation of software errors or payout glitches are strictly forbidden. Should such conduct be identified, we reserve the right to void affected winnings, suspend or permanently close the account involved, and withhold funds pending investigation. We also reserve the right to report suspected criminal activity to relevant authorities where legally required.
Accounts found to be using stolen payment methods, false identification, or engaging in identity fraud will be closed immediately, and any funds held may be forfeited in accordance with applicable law.
11. Responsible gambling and self-exclusion
We provide tools to help players manage their gambling activity, including deposit limits, loss limits, time-out periods, and self-exclusion options. These tools can be accessed through your account settings.
Self-exclusion requests are processed promptly and remain in effect for the period selected, with reinstatement subject to a cooling-off period and confirmation that the player wishes to resume activity. We participate in national self-exclusion schemes where applicable and encourage players experiencing difficulty to seek independent support.
12. Complaints and dispute resolution
Complaints regarding your account, a transaction, or game outcome should first be raised with our support team. We aim to acknowledge complaints promptly and investigate thoroughly before providing a resolution.
Where a complaint cannot be resolved internally to the player's satisfaction, escalation to an independent alternative dispute resolution (ADR) body may be available, depending on the licensing framework applicable to your account. Details of the relevant ADR provider are available on request from our support team.
13. Intellectual property rights
All content on our platform, including our branding, graphics, game assets, and software, is protected by copyright and other intellectual property laws. This content belongs to us or our licensed partners.
You are not permitted to copy, reproduce, distribute, or exploit any part of our platform for commercial purposes without prior written consent. Unauthorised use of our intellectual property may result in legal action.
14. Anti-money laundering policy
We are required to maintain robust anti-money laundering (AML) controls as part of our licensing obligations. This means monitoring transactions for patterns consistent with money laundering or terrorist financing, and reporting suspicious activity to relevant authorities where legally obligated.
Source of funds documentation may be requested where transaction patterns warrant further review, particularly for larger deposits or withdrawals. We reserve the right to suspend an account and freeze associated funds while such checks are ongoing. Failure to provide requested documentation within a reasonable timeframe may result in permanent account closure and retention of funds pending regulatory guidance.
Our compliance team reviews accounts on an ongoing basis, not only at the point of withdrawal. This is standard practice across regulated gambling operators and exists to protect the integrity of the wider gambling sector.
15. Voluntary account closure
You may close your account at any time by contacting our support team. Any available balance, free from pending bonus wagering requirements, will be returned using an appropriate verified payment method.
Where an account is closed while a withdrawal or verification check is in progress, closure may be delayed until the relevant process concludes. We reserve the right to retain funds where closure coincides with suspected fraudulent activity under investigation.
16. Governing law and jurisdiction
These terms are governed by the laws applicable under our Curaçao Gaming Authority licence. Any disputes arising from your use of our services will be subject to the jurisdiction and dispute resolution mechanisms set out in this document and applicable licensing framework.
Nothing in these terms is intended to exclude rights you may hold under local consumer protection law where such rights cannot lawfully be waived.
Responsible gambling disclaimer
Our services are intended for players aged 18 and over only. Gambling should remain an enjoyable form of entertainment and never a means of generating income or resolving financial difficulty. If gambling is affecting your wellbeing, free and confidential support is available through GamCare on 0808 8020 133. We encourage all players to gamble responsibly and to make use of the account limits and self-exclusion tools available on our platform.